Legal & Regulatory
In this section, you'll find documents outlining our commitment to our customers and regulatory agencies. Please contact us for more information.
Service Regulations
BVU's commitments to our commercial and residential service customers include Service Regulations set forth as part of our contract to distribute power from TVA.
Please see the links below to review the appropriate Service Regulations for your home or facility. Our Service Regulations will help you find out how best to do business with BVU.
Service Rates
At BVU Authority, we understand that energy costs can be a significant expense for households and businesses. That's why we strive to keep our rates as low as possible while still delivering outstanding service. We are dedicated to providing our customers with the best value for their money and helping you save on energy bills. Our commitment to affordability is reflected in our competitive electric rates, which are consistently lower than those of all other residential electric providers in Virginia.
Payment Arrangement Policy
BVU offers various Payment Arrangement options to provide reasonable flexibility to residential customers enduring financial hardship. You can also learn more about available programs by visiting our Billing section.
Water/Sewer Bill Adjustment Policy
While BVU believes everyone should use utility services wisely and responsibly, we understand our customers cannot control all aspects of their service usage. BVU offers water/sewer bill relief for customers who have experienced unexpected water leaks.
Construction Policy
BVU works with developers and property owners of all types. Please review our construction policy to understand your utility service requirements when attaching to BVU's infrastructure.
Standards on Appropriate Customer Behavior and Use of Language
BVU Authority is committed to providing a safe and respectful environment for all customers and employees. To achieve this, the BVU Authority has established standards on appropriate customer behavior and the use of language.
TVA Complaint Resolution Process
TVA provides regulatory oversight of electric rates and service practices for BVU Authority. If you have an issue or complaint that you have not been able to resolve with your BVU, TVA's Complaint Resolution Process may be able to help.
Please contact BVU directly concerning electric outages. The TVA Regulatory hotline and e-mail are only monitored during regular business hours.
