Bristol, VA – BVU plans to resume disconnecting past due utility accounts beginning July 1, 2021, following a suspension of residential service disconnects for a combined 364 days throughout 2020 and 2021. This, among other modified business procedures, assisted customers in navigating the financial uncertainty surrounding the COVID-19 pandemic.
“We understand COVID-19 has impacted our local community. BVU remains committed to providing safe, reliable, and affordable utility services, which are vital to our customer’s well-being,” said Christopher Hall, Manager of Customer Service. “We know moving forward through this time of uncertainty may be challenging, and BVU will work with residential customers to set up payment arrangements and make any available accommodations.”
Over the last 16 months, BVU has seen an unprecedented number of accounts in delinquent status – approximately one of every five accounts is currently past due. Ultimately, customers are still responsible for billed utility services. BVU urges customers to make every effort to maintain current accounts, but alternate payment options may be available.
Customers should contact BVU Customer Support by Wednesday, June 30, 2021, to reconcile past-due account balances or discuss available repayment plans.
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