At BVU, we’re dedicated to providing you the best experience we can, but we know there may be times when you need to reach out to us. We have a friendly, local staff to help answer your questions and ensure that your service is everything you’ve hoped for.

Customer Service

If you’re looking to sign up for services, have questions about your bill or need to transfer existing service, then our Customer Service team is here to help. Give us a call, email us or visit us during open office hours.
Residential 276-669-4112 | Business 276-669-4114 | Toll-Free 866-835-1288
Phone Hours: Mon-Fri, 8am – 6pm

Contact Customer Service

Visit Us

15022 Lee Highway, Bristol, VA 24202 (Between 1-81 Exits 7 & 10)
Lobby Hours: Mon-Fri, 8am – 4:30pm