Location, Hours & Services
Visit. Payments can be made using our drop box or payment kiosk at 15022 Lee Highway, Bristol, VA 24202. The kiosk is available 24/7 and accepts cash, check and card payments.
Mail. P.O. Box 868, Abingdon, VA 24212-0868
Phone Hours. Monday – Friday, 8:00 a.m. – 5:00 p.m.
After-Hours Payment & Dispatch Center. Available 24/7/365 for payments and emergency services. Please note that some non-urgent services may be unavailable after normal business hours.
*Limited services available outside of normal business hours.
Available Services
Electric
Providing reliable electric service to over 16,300 locations across our service area.
Water
Delivering high-quality water to over 7,900 locations in Southwest Virginia.
Wastewater
Managing wastewater services for 7,700 locations to ensure environmental responsibility and customer satisfaction.
Electric Service Area
BVU serves customers within a 125-square-mile service area, including the City of Bristol, Virginia; portions of Washington County, Virginia; Scott County, Virginia; and Sullivan County, Tennessee. The service area is highlighted on the map in blue above.
