Location, Hours & Services

Main Office

Visit. 15022 Lee Highway, Bristol, VA 24202

Mail. P.O. Box 8100, Bristol, VA 24203-8100

Lobby Hours. Monday – Friday 8:00 a.m. – 4:30 p.m.

Phone Hours. Monday – Friday 8:00 a.m. – 5:00 p.m.

After-Hours* Payment & Dispatch Center. 24/7/365

*Limited services available outside of normal business hours.

Available Services 

Electric Icon


16,300 Locations Served

Water Icon


7,900 Locations Served

Wastewater Icon


7,700 Locations Served

BVU Electric Service Area

Service Area Map

BVU serves customers throughout a 125 square mile service area (shown above in blue), comprised of the City of Bristol, Virginia; Washington County, Virginia; Scott County, Virginia and Sullivan County, Tennessee.