Please view recent information about City Trash Collection billing changes.
City Trash Collection Billing Separation
At BVU Authority, we are committed to providing clear and transparent billing practices to ensure a seamless and convenient experience. We are pleased to inform you about an important update regarding your billing process – the City Trash Collection Billing Separation.
What is the City Trash Collection Billing Separation?
BVU Authority has implemented a change in our billing process. The City Trash Collection fee will now be billed separately from your utility services bill. This separation allows for a more distinct breakdown of charges, enhancing transparency and ensuring compliance with regulatory guidelines.
What Does This Change Mean for You?
With the City Trash Collection Billing Separation, you will receive two separate invoices:
- Utility Services Bill: This invoice covers your regular utility services such as water, electricity, and more, as usual.
- City Trash Collection Fee: The second invoice will detail the charges for the City Trash Collection service. Learn more about the fee here.
Despite the separation, your convenience remains a priority. You can continue making a single check payment for both your utility services and the City Trash Collection fee. The billing process remains familiar, consolidated in one envelope, and designed to ensure prompt and hassle-free payments.
Why the Separation?
The separation of the City Trash Collection fee onto a separate invoice is aligned with industry standards and regulatory guidelines, particularly those set by the TVA (Tennessee Valley Authority). This change ensures compliance with TVA's requirements for non-electric charges, promoting transparency, financial prudence, and accountability in our billing practices.
How to Learn More
We invite you to contact our customer service representatives for additional information or any questions about the City Trash Collection Billing Separation. You can also visit our dedicated FAQ section, where we address common questions and provide further insights into this change.
We are dedicated to providing you with exceptional service and ensuring that you have a clear understanding of your utility bills.
For any inquiries or more information, please contact our customer service at 276-669-4112 or visit our FAQ section.
Frequently Asked Questions
Please view FAQs about City Trash Collection billing changes.