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Applying for Service FAQs

Arrow Why does BVU need my social security number and date of birth to start service?

In order for BVU Authority to extend service to you, we need to verify your identity. Providing this information to BVU helps us protect your identity and validate your credit profile.

Arrow How much lead time do I need to start, stop, or move my home service?

Customers applying online to start, stop or move service should allow three business days for an application to be processed.

Customers who need to temporarily disconnect their service must call us 24 hours in advance of the time they need to suspend service.

Arrow Can my spouse or another person request service on my behalf?

No, we can put service only in the name of the person making the application.

Arrow Will I need to pay a deposit for service?

All residential customers must establish credit prior to the connection of utility service. For new customers, we run a credit check and review any payment history with BVU at the time of application to determine whether a security deposit will be required.

If a security deposit or guarantor is required, we will contact you by email with additional instructions.

Deposits, when requested, protect our company and our customers from those who use electricity and then move without paying for it. Those losses affect all our customers, so security deposits help us keep everyone's costs down.

Arrow If I must pay a deposit, when will I get it back?

We will hold residential security deposit until your account reflects an excellent payment history for 12 consecutive months, or until service is disconnected and the deposit is applied to the final bill. Any balance will be mailed to you after your account is closed.

Non-residential deposits will be held until service is disconnected and the deposit is applied to the final bill. Any balance will be mailed returned after the account is closed.

Arrow How can I manage my account online once I've established service?

Once you've established service, we will assign you an account number that you can use to register for our online Customer Portal.

Arrow​​​​​​​ What information do I need to start my application?

  • Social Security number
  • Date of birth (must be at least 18 years of age)
  • Name
  • Contact information – best phone number and email address
  • Service address (valid street number and apartment number, if applicable)
  • Mailing address (if different from above)
  • Spouse information