Landlord Program

The BVU Landlord Program is a billing option specifically for landlords, management companies, apartment complexes, and rental agencies ("Landlord") to provide a streamlined process for starting utility services at their residential rental properties. Program enrollment will allow BVU utility services to revert to the Landlord's account without the completion of individual Applications/Contracts for Service when the tenant stops his/her utility account. 

Landlord Utilities Authorization Form 

Program Advantages

• Faster transfer of service between the tenant and Landlord
• No additional costs or fees for this program
• Streamline process for showing, cleaning or repairing between tenants

How It Works

1. Landlord completes and submits the Landlord Utilities Authorization online form listing all enrolled properties under each business entitiy. Ownership documentation may be required for property enrollment. 
2. When a tenant contacts BVU Customer Support to voluntarily close their utility account at an enrolled address, a meter reading is obtained for final billing on the tenant's account.
3. The Landlord notifies BVU of their intent to maintain service at the address.
4. The Landlord's account will be made active, and the Landlord will be responsible for all services and charges, up until the time that a new tenant establishes service on their own account with Customer Support. Likewise, the Landlord may contact BVU Customer Support to voluntarily close the utility account.
5. When a new tenant contacts Customer Support to open an account at the enrolled address, a meter reading is obtained for final billing on the Landlord's account.
6. A new account becomes active in the new tenant's name, with no disruption of services.
7. Landlords MUST maintain a good or excellent pay history on all accounts with BVU for continued participation. 

Keep Us Informed: 276-669-4114

Notification of change in tenants must be communicated in a timely manner to Customer Support to ensure proper billing.

We'll Get You Set Up

Most Landlord Utilities Authorizations are processed and enrolled properties are updated within 2 - 3 business days following receipt of the forms. If your Landlord Utilities Authorization covers several properties, or if we contact you for additional information, please allow up to 10 business days for processing.

Sale of Property

Important: Landlord must contact Customer Support prior to the sale of any property enrolled in the Landlord Program. 

This notification is necessary to properly terminate the program and perform any relevant utility service activities at the property. 

If notification is not given to Customer Support, the Landlord will be charged up and until the time of notification regardless of property ownership.